Reference

How ex8 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

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What This Policy Covers and Why

ex8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when registering — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process withdrawals, verify your account wallet, and meet the obligations that apply in eligible

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regions. We do not sell your data to third parties. Device identifiers and session data are logged to protect your account from unauthorised access; you can review active sessions from your account settings at any time. Where local law requires us to retain records, we hold
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them for the minimum period required and then delete them. If you are accessing from a region where our service is not available under local law, this policy still applies to any data you submitted during registration. We use SSL encryption across all data transfers, including
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when your bKash or Nagad payment details are passed to our payment processor. Our data practices are reviewed periodically, and we will notify you of material changes through the contact address on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Live Chat Start a chat from the account dashboard. Privacy requests are handled by our support team and acknowledged within one business day.

Email Support Send your data request to our support address listed in your account settings. Include your registered email for faster verification.

Account Settings Some data — like your contact details and linked payment methods such as bKash or Nagad — can be updated directly from your account profile page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at ex8. From the moment you register to every bKash or Rocket transaction, your information moves through encrypted channels and is stored with access controls that limit who inside our team can view it.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We flag unusual session activity and can lock access at your request.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records are kept for the period required by applicable regulations in eligible regions. Once that period ends, data is deleted from our active systems.

Change Requests

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support with your registered account email for identity verification.

Common Questions About Your Privacy

Here are the questions we hear most often about how we handle personal data, payment records, and account access rights.

We collect your name, email address, phone number, and the payment method you link — bKash, Nagad, or Rocket. We also log your device type and IP address for security purposes.

We store a reference to your payment method for withdrawal verification, but full wallet credentials are never held on our servers. Transactions pass through an encrypted payment processor.

Yes. Contact our support team through live chat or the email address in your account settings. Verify your identity with your registered email and we will send your data summary.

We retain records for the minimum period required by applicable regulations in the regions we operate. After that period, your data is removed from our active systems.

We do not sell your data. We share only what is necessary with our payment processor to complete bKash, Nagad, or Rocket transactions, and with compliance partners where local law requires it.

Basic details like your contact number can be updated from your account profile page. For changes to your registered email or linked payment method, contact support for a verified update.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ex8 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does ex8 collect when I register?

02 Is my bKash or Nagad payment information stored on ex8?

03 Can I request a copy of the data ex8 holds on me?

04 How long does ex8 keep my account data after I close my account?

05 Does ex8 share my data with third parties?

06 How do I update or correct my personal details on ex8?

Privacy Policy

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