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What Our Legal Terms Cover

These terms set out the rules that apply when you use ex8 — your account, your wallet activity through bKash, Nagad, or Rocket, and how we handle your data.

Account RulesWallet & Payment TermsData HandlingEligibility by RegionContact Rights
ex8 What Our Legal Terms Cover
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Data We Hold

We collect only what is needed to run your account — your contact details, wallet identifiers for bKash, Nagad, or Rocket, and transaction history. We do not sell this data to third parties.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings link in the footer.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. Never share your OTP with anyone, including our support staff.

Data Requests

You can request a copy of the data we hold on you, or ask us to delete your account data, by contacting support in writing. We process these requests in line with applicable data rules.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

Team online

Live Chat

Open the chat widget from any page in your account dashboard to raise a legal or policy question directly with our support team.

Email Support

Send detailed policy or account queries to our support address. We aim to respond within one business day for written requests.

Account Help Centre

Log in and visit the Help section to find policy documents, submit a data request, or flag a terms concern through your account portal.

Common Legal and Policy Questions

Access depends on your local law and eligible region. It is your responsibility to check whether online gaming is permitted where you are before opening an account.

Contact our support team in writing via email or the account Help Centre. We will confirm receipt and process your request in line with applicable data protection rules.

Wallet identifiers linked to your account are retained only as long as required for transaction records, then removed. You can request deletion by contacting support directly.

We post updates to these terms on this page and note the revision date. Continuing to use your account after a change is posted means you accept the updated terms.

Raise the dispute with our support team within seven days of the transaction date. Include your account ID and the round reference shown in your transaction history.

Your account uses password and OTP verification tied to your registered mobile number. Payment details for bKash, Nagad, and Rocket are handled through encrypted connections and never stored in plain text.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.